This website is owned, controlled and maintained by Arnold Clark Finance Ltd. This website, including but not limited to, its content, layout and design, are Copyright of Arnold Clark Finance Limited. No part of this website may be reproduced in any form without the express permission of Arnold Clark Finance Limited.
For the purpose of this Terms & Conditions section "We", "Our" and "Us" refer to Arnold Clark Finance Ltd. By accessing or using this website you are agreeing fully to Our website Terms & Conditions. If you do not accept and agree to these Terms & Conditions then you are not permitted to use this website.
Arnold Clark Finance Limited makes every effort to ensure that the information contained in this website is accurate and current. However, We give no warranty or undertaking as to the quality or freedom from error of the contents of this site. Access and use of this site is entirely at your own risk.
This website is in continuous development and We reserve the right to permanently or temporarily alter content without notice. All information is subject to change without notice. Vehicle models used for illustrative purposes only. BT calls cost 5p per minute, other providers may vary.
Any data that We collect, is done so safely and securely, inline with Our Privacy Policy.
Throughout the Arnold Clark Car & Van Rental website there are links to external websites including external partners. Arnold Clark holds no responsibility for the content, activities, products or term and conditions of these websites.
Arnold Clark suggest you take the time to read the terms, conditions and privacy policies relating to these external sites to familiarise yourself with their policies. You access these websites at your own risk.
Arnold Clark Car & Van Rental is a trading name of Arnold Clark Finance Limited. Registered in Scotland No. 039597. VAT Reg. No. GB334331879. Registered office: 454 Hillington Road, Glasgow, G52 4FH. Mailing address: Renault Complex, Kerse Road, Stirling FK7 7RU.
Arnold Clark Finance Limited is an appointed representative of Arnold Clark Automobiles Limited who is authorised & regulated by the Financial Conduct Authority. © Copyright Arnold Clark. All rights reserved.
© 2024 Arnold Clark Finance Limited.
If a customer has a complaint about a product or service provided by us they should in the first instance contact the branch of Arnold Clark Car & Van Rental who provided the sale or service.
Once they have contacted the branch who provided the product or service and discussed their complaint but remain dissatisfied with the outcome and resolution, they can put their complaint in writing to the Arnold Clark Car & Van Rental Business Centre head office, email address is complaints.rental@arnoldclark.com.
What information they will need to provide:
We will acknowledge receipt of a complaint within 1 working day and aim to resolve it within 5 working days for Retail Customers and 10 working days for Business Customers.
Where your complaint cannot be resolved, once you have exhausted our internal process you may refer the dispute to the following ADR process: - The BVRLA Conciliation Service via the BVRLA website.
Where any dispute cannot be resolved through ADR, as stated above under ‘Governing Law and Jurisdiction’ the contract shall be governed by and construed in accordance with Scots Law.
24-hour minimum hire. No restrictions on duration of vehicle hire or when the hire starts. Offer valid on daily car and rental bookings only. Excludes dual control hires and additional services (additional driver, dash cam, excess waiver, refund guarantee and child seats). The discount code BR15 must be quoted in person, over the phone or redeemed online. For a full refund, cancellations must be made at least 48 hours before hire. One day of vehicle hire will be charged for cancellations made less than 48 hours before the hire is due to commence. If you opt to pay the refund guarantee charge when booking, you can cancel at any time and receive a full refund, including the £5 original fee you paid for the guarantee. Not to be used in conjunction with any other offer. No alternative options available. Arnold Clark reserves the right to refuse rental and to amend terms and conditions without notice. Valid while stocks last.
Discount only available for bookings made between the 10th October 2022 – 30th November 2024 (both dates inclusive). 24-hour minimum hire. Offer valid on daily van rental bookings only. Excludes car hire, dual control hires and additional services (additional driver, dash cam, excess waiver, refund guarantee and child seats). The discount code BV20 must be quoted in person, over the phone or redeemed online. Belvoir advert must be presented in branch when collecting vehicle to qualify for the discount. For a full refund, cancellations must be made at least 48 hours before hire. One day of vehicle hire will be charged for cancellations made less than 48 hours before the hire is due to commence. If you opt to pay the refund guarantee charge when booking, you can cancel at any time and receive a full refund, including the £5 original fee you paid for the guarantee. Not to be used in conjunction with any other offer. No alternative options available. Arnold Clark reserves the right to refuse rental and to amend terms and conditions without notice. Valid while stocks last.
Bookings must be made between 18th March – 30th April 2024 (both days inclusive) to receive 20% off car hire. The rental car must be collected between the 18th March to the 30th April 2024 to qualify for the discount. 24-hour minimum hire. Offer valid on daily car rental bookings only. Excludes vans, dual control hires, corporate hires, and additional services (including but not limited to, additional driver, dash cam, excess waiver, refund guarantee and child seats). To apply the discount, the code SS20 must be quoted in person, over the phone or redeemed online while booking the hire. Minimum of 48 hours’ notice required for free booking cancellation. If less than 48 hours’ notice is provided, there will be a charge of one day of vehicle hire. If you choose to pay the refund guarantee charge, you can cancel your booking at any time. In that event, you’ll receive a full refund, including the £5 original guarantee fee. Mileage restrictions apply. Cars rented up to three days are given 250 miles per day free of charge, with additional mileage charged at 10p per mile. Mileage is unlimited for car hires of four days or more. If a car hire exceeds 28 days or more, 2,500 miles are included free of charge, with additional mileage charged at 10p per mile. Not to be used in conjunction with any other offer, discount or promotion. No alternative options available. Arnold Clark reserves the right to refuse rental and to amend terms and conditions without notice. Valid while stocks last.